Shipping and Return Policy

Store Name: aurevan.store
Support Email: aurevanstore63@gmail.com

1. Shipping Policy

At aurevan.store, we are committed to delivering your orders safely and efficiently.

• Order Processing: Orders are processed within 1–3 business days after confirmation.
• Delivery Time: Orders are expected to arrive within 7 days after dispatch, depending on your location and courier service.
• Shipping Updates: Once your order is shipped, tracking details will be shared when available.
• Delivery Delays: Delivery may occasionally be delayed due to weather conditions, courier issues, holidays, or other unforeseen circumstances.
• Incorrect Address: Customers are responsible for providing the correct shipping address and contact details when placing an order.

2. Return Policy — 5 Days

At aurevan.store, customer satisfaction is important to us. We offer a 5-day return policy.

• Return Period: Customers must request a return within 5 days of receiving their order.
• Eligible Items: Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable.
• Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photographs of the item.
• Non-Returnable Items: Products that are used, damaged due to customer handling, or otherwise excluded under applicable law may not be eligible for return.
• How to Request a Return: Email us at aurevanstore63@gmail.com with your order number, reason for return, and supporting photographs if applicable.
• Return Approval: Our support team will review your request and provide return instructions if it is approved.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

• Approved refunds will be processed to the original payment method where possible.
• Refund processing times may vary depending on your payment provider or bank.
• Any applicable shipping charges and return shipping costs will be communicated during the return process, subject to applicable law.
• If a product arrives damaged, defective, or incorrect, please contact our support team for assistance.

4. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at aurevanstore63@gmail.com. Cancellation may not be possible once the order has been dispatched.

5. Contact Us

If you have any questions about shipping, returns, refunds, or cancellations, please contact us:

Store: aurevan.store
Email: aurevanstore63@gmail.com

We appreciate your trust in aurevan.store and thank you for shopping with us!

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This policy should be applied in accordance with applicable consumer protection laws. Any mandatory customer rights under local law will take precedence over conflicting policy terms.